Guided by our vision, mission, and core values the BEST Board will provide transportation services to the areas of: Port au Port East, Kippens, Stephenville, Stephenville Crossing, St. Georges, and all areas in between. We will build collaborative relationships with all our partners and provide knowledge sharing on this age friendly initiative.
The safe transportation of our clients is always our highest priority.
We treat everyone in an impartial, equitable, sensitive, and ethical manner.
We are honorable, trustworthy, and dependable. We avoid conflict if possible and deal with it head on if necessary. We do not participate in rumor and gossip.
The Bay St George Extended Seniors Transportation (BEST) is an Age Friendly Community Initiative committed to providing appropriate and affordable transportation to seniors over sixty years of age. There is also wheelchair accessibility for people ages twenty-five and over. This will be accomplished through fund raising by the Board of Directors and through the valuable time offered by community minded volunteers.
If you are interested in donating time to help others than please contact us. Donating this kind of time from dedicated volunteers will enrich our communities as we model respect and provide support to the oldest members of our population. We hope to maximize the generous offer of your time and that you will feel the personal satisfaction of a job well done.
The plan is to have enough volunteers in each category to ensure that a person will only be asked to participate for a maximum of one day per month. You may, if you wish, volunteer to participate more often. The three categories of volunteers needed and a basic outline of the duties of each are listed below.
Driver Volunteers
Driver Assistant Volunteers
Booking Volunteers
Customers Served
All bus runs are dependant on volunteer availability. We are looking for volunteers.
A state of the art, age-friendly bus transportation service for seniors, and individuals aged 25 plus needing wheelchair accessibility.
Our mission is for all seniors in our communities (and individuals aged 25 plus needing wheelchair accessibility) to have a transportation service that embodies an age friendly philosophy. This provides opportunities for improving quality of life, wellness and optimal health while validating capacity, promoting feelings of safety, and creating opportunities for community engagement. We will create an environment that fosters empowerment, a sense of belonging, respect, and dignity. We strive to create a reputation for delivering a high standard service.
Core values provide guidance to both the Board and volunteers with respect to appropriate behaviour and actions. They also provide guidance for future policies. BEST Board adheres to the importance of the following core values.
Safety – The safe transportation of our clients is always our highest priority.
Honesty – We strive to communicate openly and effectively. We encourage an honest climate, which serves the interests of the organization and protects the wellbeing of all.
Fairness – We treat everyone in an impartial, equitable, sensitive, and ethical manner.
Integrity – We are honorable, trustworthy, and dependable. We avoid conflict if possible and deal with it head on if necessary. We do not participate in rumor and gossip.
Mutual Trust – We work together to achieve our goals, making use of diverse skills, abilities, roles, and views. We believe in the inherent value of the individual and the collective wisdom of all concerned.
Positive Attitude – We assume the competence and integrity of our colleagues. We strive to bring constructive influences in our deliberations. We are willing to set aside our personal opinions and support the decision of the majority.
Accountability and Transparency – We set high standards for ourselves and for our transportation service. We evaluate our performance on an annual basis and strive for continuous improvement. We are accountable for our actions and the use of resources available to us.
Guided by our vision, mission, and core values the BEST Board will provide transportation services to the areas of: Port au Port East, Kippens, Stephenville, Stephenville Crossing, St. Georges, and all areas in between. We will build collaborative relationships with all our partners and provide knowledge sharing on this age friendly initiative.
Bay St. George Extended Senior’s Transportation (BEST) is a volunteer run organization. Our volunteer base is made up of passionate and committed members who work to ensure the delivery of high quality service.
Michael McCann
I am involved because of my Dad who passed away in long term care. Transportation was always a challenge, too expensive and/or none available. He always said he wished there was a service that was for people like him who wanted to get out and not have to break the bank to do it.
chair@bestbus.ca
Paulette Campbell
It is great to travel on the bus with the passengers and share the experience with them; driving through the beautiful communities and knowing travel is affordable, enjoyable, and safe. I feel good as a volunteer knowing that people in communities benefit from the service.
Gary Jesso
I was asked to represent the legion at a presentation about setting up the BEST Bus. After the meeting, I offered my help.
Polly McCann
I am involved because I understand some of the issues that seniors face every day in long-term care visiting my husband's family and my own.
Phil Delabays
I became part of Best because I support their mission and want to give back to my community. Providing safe transportation for our elders is important for their independence and overall quality of life. I look forward to being part of this and getting to meet and work with new people along the way.
Ada Shave
I had time on my hands and spent a lot of time at home. So answering a phone sounds like something I could do. I saw an invitation on Facebook where they were looking for volunteers.
Myra White
I joined the Best Bus because I found a group whose focus was on our seniors who needed transportation. So happy to be a member.
Individuals over the age of 60, and 25+ for thouse needing wheelchair accessibility.
Port au Port East, Kippens, Stephenville, Stephenville Crossing, St. Georges, and all points in between.
Bus operations are from Monday - Friday from 9am - 4pm providing there are confirmed reservations and available resources. Office hours for booking times: weekdays (10:30am to 2:30pm) Subject to Change M-F (Please leave a message at 649-4909)
Bookings must be made by noon of the day before you travel and are accepted up to 60 days prior to the date you wish to travel on BEST. Customers are booked on a first-come, first-served basis. “This is not an emergency medical service”.
No, BESTBus does not operate on Statutory Holidays
Step 1: To book, call (709) 649-4909
Monday – Friday (Weekdays) from (10:30am to 2:30pm) Subject to Change the day before the trip or up to 60 days in advance to book.
Step 2: Provide the following information:
Name of customer(s) including attendant
Telephone number(s)
Street address & house number
House identification if house has no number
If more than one door to house/building, location of door for pick-up
Time pick-up requested
Mobility aids used (cane, wheelchair, walker)
Health concerns (e.g. poor sight, speech problem, communication concern)
Seat belt exemption (if applicable)
Destination
Address and details of pick-up for return trip, if booking a return trip.
Step 3: Review and confirm booking details before ending the call.
Step 4: Be ready for pick-up.
Special Events for seniors 60 plus and people 25 plus requiring wheelchair accessibility are considered for weekends however, application for consideration must be made 30 days in advance.
The fare for BEST is $2.00 per person; one -way. Attendants/caregivers are also required to pay the $2 fare. Exact change is required. The cost of the service is subject to review by the Board of Directors on an annual basis.
BEST has a service standard of a 15-minute early/late window, which means your bus could arrive to pick you up as much as 15 minutes prior to or 15 minutes after your scheduled time. Upon arrival, the driver will make a reasonable attempt to locate the customer by ringing the doorbell if provided. If contact is made, driver will wait a reasonable amount of time for the customer. If no activity is seen within 5 minutes of arrival or contact the driver will continue the route to maintain service for other customers.
Customers should call the booking number at (709) 649-4909, as soon as they realize they will not need to use the BEST transportation service. Ride cancellations should be made by noon the day before you were booked to use the service.
Best thing to happen to this area. It is a lifesaver! I would definitely recommend this service.
You are all so nice. I can't wait to get back and brag you up to the others.
I love that the BEST Bus enables me to get out. I would definitely recommend this service.
The best part for us was the assistant Lynn and the driver Fred. Oh, my God yes! I would definitely recommend this service.
.I had an excellent experience on the lovely bus. The people were great.
I would rate this service at five out of five stars. I would definitely recommend this service.
Excellent Driver, I really enjoyed the trip.
The ride, Loved it.
The price is my favorite part. It's nice to get out.
The driver and assistant were wonderful.
It was very relaxing and nice having a chat.
The best staff. Very friendly.
Easy Ride- The savings.
Driver and assistant were the best part of the trip.
Driver and assistant were awesome company.
The trip was the best part.
Everything was so enjoyable. Driver, assistant, Bus, ride.
This bus will improve my life in that I will be able to go more places, more shows, more restaurants, more everything. It feels wonderful to have this bus here.
It was amazing!! I will definitely be using it again.
It's Beautiful
The Savings!!!
Excellent Service
I would absolutely recommend this service
What Savings!!!
It is so nice to be able to get out.
It is so nice to be able to get out
The best part of my trip was the driver and assistants being so professional.
The service is really great and the trip was wonderful.
The hospitality was the best part of my trip.
Very Friendly Service
The seats are so comfortable, I would definitely use this service again.
A gentleman (BEST Assistant) walked me to the bus across the yard.
The driver was excellent and the drive was very smooth.
PO Box 94 Stephenville NL
best@stephenville.ca
(709) 649-4909
Weekdays: (10:30am to 2:30pm) Subject to Change
